Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Service Manager Reports > Report administration > Configure Report settings

Configure Report settings

Administrators can configure some global settings for the Service Manager Reports module.

To configure the report settings, follow these steps:

Click Reporting > Administration > Report Settings.

The Report Settings form opens, in which Report Module settings and report property fields are automatically populated.

Specify the settings on the form, as described in the following table.

Attribute	Description	Default value
Enable processing for time duration reporting data	If this option is selected, the Service Manager time duration reporting data is processed by the system and ready for use. Users can select tables containing the processed data to generate reports. If this option is not selected, all tables for time duration reporting are disabled.	Enabled
Enable Reporting	If this option is selected, the Service Manager Reports feature is enabled and users can access the Service Manager Reports module from the navigation pane. If this option is not selected, the Service Manager Reports module is invisible from the navigation pane and only the administrator can enable it by selecting this option.	Enabled
Export HTML reports to file server by default	If this option is selected, Service Manager generates HTML files while exporting the scheduled reports or dashboards to the file server.	Enabled
Export PDF reports to file server by default	If this option is selected, Service Manager generates PDF files while exporting the scheduled reports or dashboards to the file server.	Disabled
Export reports to file server by default	If this option is selected, Service Manager sends the exported reports or dashboards to the file server by default.	Disabled
Export reports via email by default	If this option is selected, Service Manager sends the exported reports or dashboards via email by default.	Enabled
Stop exporting reports via email	If this option is selected, the system stops sending any reports or dashboards via email. If the scheduled report is sent via email only, selecting this option will terminate all scheduled tasks.	Disabled
Use Production Database when Replicated Database is disabled	If this option is selected, Service Manager disables Replicated Database and uses Production Database to generate the reports. When Replicated Database is disabled, or if there is any problem with Replicated Database, selecting this option can switch all the reports to Production Database. Note Switching all the reports to Production Database can increase the number of queries to Production Database and thus have an impact on system performance.	Disabled
Use Replicated Database by default when users create report	If this option is selected, the user is creating a new report by using the Replicated Database by default, which will enable Service Manager to generate the report data from Replicated Database. Make sure that a Replicated Database is already set up and enabled before this option takes effect. For more information about how to enable Replicated Database, see Enable Replicated Database.	Disabled
Default max records displayed in a report	Specifies the default maximum number of records displayed in a report.	12
Default decimal places	Specifies the default decimal places in reports.	2
Default donut value for pie chart (0-90)	Specifies the default donut value for pie charts.	35
Discard scheduled tasks expired more than (days)	Specifies the number of days before expired tasks are discarded. The default value for this is one, which means if a scheduled task has expired for more than one day, then the task is discarded.	1
Max background calculation threads per process	Specifies the maximum number of background threads per process to calculate formulas defined for the report generation.	1
Max records to process each time	Specifies the maximum number of records to process each time. The records to be processed are used for time duration.	200
Max report-exporting threads per process	Specifies the maximum number of threads per process to execute export operations. The default value for this is 1 and you need to add more threads when many reports or dashboards are scheduled. When Service Manager performs too many scheduled tasks, it requires more threads to perform different tasks at the same time. Allowing too many threads per process could also have an impact on system performance.	1
Max report-preparing threads per process	Specifies the maximum number of threads per process to prepare reports or dashboards data. The default value for this is 1 and you need to add more threads when many reports or dashboards are scheduled. When Service Manager performs too many scheduled tasks, it requires more threads to perform different tasks at the same time. Allowing too many threads per process could also have an impact on system performance.	1
Max reports per dashboard	Specifies the maximum number of reports allowed in a single dashboard.	8
Max reports/dashboards per schedule task	Specifies the maximum number of reports and dashboards allowed in each scheduled task. This number controls the attachments in an email.	5
Report performance log clean up interval (days)	Specifies the interval to clean up the report performance log.	365
Time threshold for report generation in Production Database (milliseconds)	Specifies the time threshold for report generation in Production Database in milliseconds. Service Manager monitors the time spent on report generation and provides the information in the report performance log. If the actual time spent on generating a report exceeds this time threshold, this report is displayed as a slow report on the Report Running Status dashboard. For more information about how to handle the slow reports, see Report running status .	500
Time threshold for report generation in Replicated Database (milliseconds)	Specifies the time threshold for report generation in the Replicated Database in milliseconds. Service Manager monitors the time spent on report generation and provides the information in the report performance log. If the actual time spent on generating a report exceeds this time threshold, this report is displayed as a slow report on the Report Running Status dashboard. For more information about how to handle the slow reports, see Report running status .	500
Location for exported reports	Specifies the location for the exported reports or dashboards. When a scheduled report is exported to the file server only, Service Manager will terminate the schedule task if no location is specified.	None

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