Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Administer > Scheduled Maintenance > Automated task generation > Generating tasks from an existing record

Generating tasks from an existing record

Generating scheduled maintenance tasks can be tedious, especially if you must generate a large number of tasks to do approximately the same thing. For example, you might want to generate 10 scheduled maintenance tasks to back up 10 servers. When tasks are similar, you can use a standard template. For example, you can create a default Change Management template for server backups.

Scheduled Maintenance enables you to access Incident Management, Change Management, or Request Management, find a record, and generate a scheduled maintenance task. Therefore, instead of creating 10 scheduled maintenance tasks manually that are variations on the default template, you can access the template from Change Management and select Generate Maintenance 10 times.

You must create a separate recurrence schedule for each task, but Scheduled Maintenance automatically copies many of the details from the change request. The following table lists the fields that migrate to the maintenance task.

Incidents	Changes	Requests
category*	description	description
brief.description	category	category
assignment	logical.name**	requestor.name
logical.name**	coordinator	assigned.to
ticket.owner	work.manager	coordinator
priority.code	assigned.to	priority
problem.status	priority	action

* Override if the device has a default Incident Management category.
** Override with the device name of the selected item in the Configuration Management application when you choose this option.

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