Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Administer > Scheduled Maintenance > Scheduled Maintenance commands in Configuration Management > Generate a maintenance task from an existing record

Generate a maintenance task from an existing record

Applies to User Roles:

System Administrator

Change Manager

Change Coordinator

Incident Manager

Incident Coordinator

To generate a maintenance task from an existing record:

From the System Navigator, click one of the following:
- Click Change Management > Changes > Search Changes.
- Click Incident Management > Search Incidents.
- Click Request Management > Quotes > Search Quotes.
Click Search.
Select a record to view in the appropriate record form.
Click More or the More Actions icon.
Click Generate Maintenance.
Click the Schedule tab.
The default schedule for a generated maintenance task is Regularly: Every 1 00:00:00, beginning with the current date and time. Change this value if necessary.
If this task appears in the Scheduled Maintenance Administrative Options, or the named template does not exist, Scheduled Maintenance creates a skeletal scheduled maintenance task. Skeletal maintenance tasks have a default inactive status. Click the Active check box to run the task.