Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Administer > Configuring installation and setup options > System information record > Setting file attachment size limits

Setting file attachment limits

Setting attachment size limits

You can set the following two file attachment size limits:

Maximum single attachment size

This value limits the maximum size of a single attachment.
Total attachment size

This value limits the total size of all attachments in an attachment container, such as an incident record.

You can set these attachment size limits in the following ways:

Specify the attachment size limit for the entire system in the system information record
Specify the attachment size limit for a particular operator in their operator record
Specify the attachment size limit for the attachment container on a form by using Forms Designer
Specify the attachment size limit for individual attachments by using the MaxAttachUploadSize and MaxTotalAttachUploadSize parameters.

Note These parameters are located in the web.xml file. The default value of the MaxAttachUploadSize parameter is 10 MB, and the default value of the MaxTotalAttachUploadSize parameter is 50 MB.

If you do not specify a value in one of these places, there is no limit on the size of attachments, and users can add attachments as large as the database record will hold. If you specify the attachment size limits in more than one place, then the order of precedence is:

The value from the attachment container
The value from the operator record
The value from the company record
The values of the MaxAttachUploadSize and MaxTotalAttachUploadSize parameters

As an example, for the maximum size of a single attachment, if the company record limit is set to 1,000,000 bytes, the operator has a limit set to 2,000,000 bytes, and the container has a limit of 3,000,000 bytes, the person will be able to store a 3,000,000 byte attachment in the container (the attachment container property overrides the other two limits). A different operator without a limit, storing attachments in a different container with no limit set, would only be able to save a 1,000,000 byte attachment.

Note File size validation is not performed at the widget level on the web service. Therefore, it is possible to attach a file that exceeds the configured size limits by using the web service.

Setting attachment count limits

You can limit the number of individual files that can be attached to each record in Service Manager. To do this, configure the maxattachmentcount parameter. By default, the value of this parameter is 100 files.

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