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Searching the Help

To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.

Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

Words and Phrases

Search for Example Results

A single word cat Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

A phrase.

You can specify that the search results contain a specific phrase.

"cat food" (quotation marks)

Topics that contain the literal phrase "cat food" and all its grammatical variations.

Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Using Boolean Operators

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

IPv6 configuration

Administer > Configuring installation and setup options > IPv6 overview > IPv6 configuration > Configure IPv6 to work with Service Manager integrations

Configure IPv6 to work with Service Manager integrations

Note All other configurations steps are the same as in an IPv4 environment.

Knowledge Management search server

Make sure that you configured Service Manager as described in the Configure the Service Manager server for IPv6 section. To configure IPv6 in a Knowledge Management search server, follow these steps:

In the Service Manager client, navigate to Knowledge Management > Configuration > Configure Search Servers.
Set Hostname as the IPv6 address of the Knowledge Management search server, including the brackets, as shown:
```
[2620:0:a17:e006:4a8:91c1:c9cb:93dd]
```

Note All other configurations steps are the same as in an IPv4 environment.

LDAP server

Make sure that you configured Service Manager as described in the Configure the Service Manager server for IPv6 section. To configure IPv6 for an LDAP server, follow these steps:

In the Service Manager client, navigate to System Administration > Ongoing Maintenance > System > LDAP Mapping.
Set LDAP server as the IPv6 address of the LDAP server, including the brackets, as shown:
```
[2620:0:a17:e006:4a8:91c1:c9cb:93dd]
```

Note All other configurations steps are the same as in an IPv4 environment.

SMTP server

Make sure that you configured Service Manager as described in the Configure the Service Manager server for IPv6 section. To configure IPv6 for an SMTP server, follow these steps:

Specify the IPv6 address of the SMTP server in the smtphost parameter in the sm.ini file. The following example shows a valid IPv6 address:
```
smtphost:2620:0:a17:e006:1060:cb7b:590a:4388
```
Set the smtphost connection parameters for the emailout startup parameter as a valid IPv6 address:
```
sm -emailout -smtphost:[2620:0:a17:e006:4a8:91c1:c9cb:93dd] -smtpport:25
```

Note All other configurations steps are the same as in an IPv4 environment.

Send Help Center feedback

We welcome your comments!

To open the configured email client on this computer, open an email window.

Otherwise, copy the information below to a web mail client, and send this email to ovdoc-ITSM@hp.com.

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