Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Service Catalogs > Out-of-box Service Catalog

Out-of-box Service Catalog

The Service Catalog includes hundreds of services and bundles that span major categories. The four main Service Catalog categories include:

Business and Department Services – This category contains enterprise services for business units and departments, including Application Access, New Application Hosting, and Professional Consulting.
Employee Lifecycle Services – This category contains life cycle services available to employees and managers, including New Employee requests, Personal Information Change, and Employment Status Change,
Personal Productivity Services – This category contains common employee services such as telecommunications, collaboration support, accounts, network access, software, and hardware bundles.
Technical and Support Services – This category contains common technical IT requests such as setup and support of Servers, Database, Applications, and Network.

You can use the categories, subcategories, and items provided, or you have the flexibility to modify, copy, and remove them to fit your needs.