Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Service Desk > Service Desk overview > Working with Service Desk interaction records > Hover-over forms for interaction records

Hover-over forms for interaction records

Service Desk interaction record forms include hover-over forms. A hover-over form is displayed when you move the mouse over a field that supports hover-over forms. Hover-over forms are only displayed when the field contains data. The data that is displayed in hover-over forms is read-only.

Service Desk interaction record forms contain the following hover-over fields.

Field	Subform fields
Contact	Full Name, Telephone, Email
Service Recipient	Full Name, Telephone, Email
Affected CI	Critical CI, Pending Change

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