Service Catalog requests

You can track your Service Catalog requests on the Service Desk update interaction form. When you submit a request by using the Service Catalog, you can view the request record in Service Desk. An interaction record for a Service Catalog request includes two additional sections, Approvals and Catalog Items.

Approvals section

The Approvals section contains the following subsections.

Subsections Description
Current Approvals Displays a table that lists current catalog requests and the approval details
Approval Log Displays a log of the approval actions which have been performed regarding the catalog requests

Catalog Items section

The Catalog Items section contains the list of items for the catalog request and the details of the each item in the request. This section also includes the Edit Cart button, which links you to the Service Catalog so that you can change your catalog request.