Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Administer > Status and Notifications > Client log file > View SOAP fault information in the client log

View SOAP fault information in the client log

When a SOAP fault or an exception occurs on the HPE Service Manager server, the SOAP fault information is written to the client log file. This information can assist support engineers and System Administrators in troubleshooting.

Service Manager logs SOAP fault information in the Windows or Web client log file (sm.log) as follows:

When a SOAP FAULT occurs, Service Manager logs the SOAP request, SOAP response, and SOAP fault information.
When a server session ends unexpectedly and an exception is thrown, Service Manager logs the SOAP request, SOAP response (if any), and the exception information.

Example

If a user is doing operations in the client (such as generating charts) and then a System Administrator kills the user's process from System Status, SOAP fault information like the following is logged in the client log file (sm.log):

ERROR Timer-0 com.hp.ov.sm.client.webtier.SCLogging - Jan 10, 2011 17:58:32 GMT+08:00 [ERROR] SOAP Failure - Session no longer valid

ERROR Timer-0 com.hp.ov.sm.client.webtier.SCLogging - Jan 10, 2011 17:58:32 GMT+08:00 [ERROR] request:

<getMessages />

ERROR Timer-0 com.hp.ov.sm.client.webtier.SCLogging - Jan 10, 2011 17:58:32 GMT+08:00 [ERROR] response:

<Fault>

<faultcode>SOAP-ENV:Server</faultcode>

<faultstring>Session no longer valid</faultstring>

<faultactor>Server</faultactor>

</Fault>

ERROR Timer-0 com.hp.ov.sm.client.webtier.SCLogging - Jan 10, 2011 17:58:32 GMT+08:00 [ERROR] The soap fault is : SOAP-ENV:Server

Session no longer valid

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