Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Survey > Survey Integration > Survey administrator tasks > Configure the global survey settings

Configure the global survey settings

The System Administrator can configure a number of settings that apply to every survey in HPE Service Manager scheduled SM survey and Survey Integration. To view and configure these settings, click System Administration > Ongoing Maintenance > Survey > Survey Settings.

The Survey Settings form contains the following configurable attributes.

Attribute	Description	Notes
Additional Filter Configuration Item form	The form that is used to filter additional records against the device table. You can create your own forms that have the filter fields you require.	This attribute is mandatory.
Additional Filter Change form	The form that is used to filter additional records against the cm3r table. You can create your own forms that have the filter fields you require.	This attribute is mandatory.
Additional Filter Incident form	The form that is used to filter additional records against the probsummary table. You can create your own forms that have the filter fields you require.	This attribute is mandatory.
Additional Filter Problem form	The form that is used to filter additional records against the rootcause table. You can create your own forms that have the filter fields you require.	This attribute is mandatory.
Additional Filter Interaction form	The form that is used to filter additional records against the incidents table. You can create your own forms that have the filter fields you require.	This attribute is mandatory.
Link for copy (default: SurveyDefinition.copy)	Enables you to specify a link to decide which fields are copied from the source to the target record.
Default language	The language in which the survey email is sent when no localized version is available in the recipient's language.	This attribute is mandatory.
HTML format for email body	Specifies the form that contains the HTML email body.	This attribute is mandatory.
Plain text format for email body	Specifies the form that contains the plain text email body.	This attribute is mandatory.
Use HTML emails	When this option is selected, the HTML editor is displayed in the survey definition record. If the option is not selected, a plain text editor is displayed instead.
Use HTML templates	When this option is selected, HTML templates are available to help you create survey emails.

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