Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Develop > Tailoring > Form creation > Forms Designer > Creating and editing forms > HTML Editor control

HTML Editor control

Use this control to add an HTML Editor that enables users to add standard HTML to the form. Service Manager displays the rendered HTML in the HTML Viewer.

To place an HTML Editor on a form, click HTML Editor and then click the form.
Be sure to put the name of the database field or variable that you want to associate with this control into the Input property.

Important: For Accessibility, the HTML Editor must be the last widget in its form or page, because you will not be able to tab to any widgets placed under it.

Property	Usage
Name	Specify a unique identifier for the object on the screen. (Optional) This name is used by external applications, such as RAD, to dynamically change the properties of the object.
X	Specify the object’s horizontal position based on the left edge of the object.
Y	Specify the object’s vertical position based on the top edge of the object.
Width	Specify the width of the object in alignment grid units.
Height	Specify the height of the object in alignment grid units.
Visible	Select this option to make the object visible on the form. Clear the check box to hide the object from view on the form.
Visible Condition	Specify an expression to override the Visible property when that expression evaluates to true.
Input	Specify the database field or variable to associate with this control.
Tab Stop	Specify the tab sort order for this field. By default, the TAB key navigates the focus on a form from top to bottom and left to right. Objects that have a non-zero Tab Stop are visited first, in ascending order. For a button, file, radio button or check box, you will almost always use the default of 0.
Accessible Description	Specify a component description for use with accessibility software. (Optional) Note: This function is only supported by the Web client. If no description is present, the Web client defaults to looking for a nearby label to use for the name of the component. For buttons, check boxes, or radio buttons, the Web client will use the component’s text. Accessibility software can query the Web client to get this information, and use it to present it to the user in a variety of ways. For example, when a component gets focus, speech simulation software will say the name and the type of component, based on the settings in the Accessible Name and Accessible Description fields.
Toolbar Configuration	Enables you to select an HTML Editor Toolbar from the available toolbars. - Standard includes options for the most common HTML tags. - Knowledge Management includes options for the HTML tags required for Knowledge Management plus the Standard tags. - Knowledge Management Extended includes options Knowledge Management development, plus the Knowledge Management and Standard tags.
Insert Image Option	This property is for internal Service Manager development use only. It functions properly only in association with appropriate application code.
Insert Attachment Option	This property is for internal Service Manager development use only. It functions properly only in association with appropriate application code.
Insert Link Option	This property is for internal Service Manager development use only. It functions properly only in association with appropriate application code.
Value List	In conjunction with the Input property, defines how the Display List values are identified in the database. Value and Display Lists are entered using the Edit List dialog box. You can enter hard coded entries for each list, or you can supply a variable as the first and only entry. The run time values of the variable are used to populate these lists. This property is supported only in association with the toolbar configuration Knowledge Management Extended, which is not intended to be used outside of the out-of-box Knowledge Management module.
Display List	Specify the values that appear in the drop-down list at run time. There must be a one–to–one correspondence between the values for Value List and for Display List. If the Display List is the only populated property, the display values are written to the database. This property is supported only in association with the toolbar configuration Knowledge Management Extended, which is not intended to be used outside of the out-of-box Knowledge Management module.

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