Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Develop > Tailoring > Web tier > Editing Web client Key bindings

Editing Web client keyboard shortcuts

Key bindings for common operations for the Service Manager Web client are determined by standard decimal ASCII character codes. ASCII character codes are commonly available on the World Wide Web. You can change the default settings for the bindings by editing the key_val parameter in the shortcut.xml file on the Service Manager Web tier server.

Note: Certain third-party browser toolbars trap ALT+<key> for their own use. Be sure to select keys that will not conflict with those toolbar key mappings.

Example:

To change the messages key from Alt+g to Alt+x, open shortcut.xml and make the following change.

Old

<shortcut ctrl="false" alt="true" key_val="71" key_ref="keyMessages" desc_ref="Misc.ToggleMsg"/>

New

<shortcut ctrl="false" alt="true" key_val="88" key_ref="keyMessages" desc_ref="Misc.ToggleMsg"/>

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