Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Develop > Wizards Guide > Using the Wizard Tool > Messaging tab field definitions

Messaging tab field definitions

Use this tab to set any messages to be displayed to the end user when specified conditions occur.

Field	Description
Message message	Message to be displayed when a certain condition occurs. This field will also take a message number from the scmessage database. For example: scmsg(106,"fc").
Condition message.cond	Enter a condition for the message that evaluates to true or false to determine if the message should be issued. For example: not nullsub($L.finish,false)
Type message.type	Select the format of the message to display to users (pop-up or on- screen). The default is on-screen.
Level message.level	Select the level of severity of the message: *Info: Informational only (default) *Action needed *Error message: The error message issued to the user when a serious error is encountered.

Field

Description

Message

message

Message to be displayed when a certain condition occurs. This field will also take a message number from the scmessage database. For example: scmsg(106,"fc").

Condition

message.cond

Enter a condition for the message that evaluates to true or false to determine if the message should be issued. For example:

not nullsub($L.finish,false)

Type

message.type

Select the format of the message to display to users (pop-up or on- screen). The default is on-screen.

Level

message.level

Select the level of severity of the message:

*Info: Informational only (default)

*Action needed

*Error message: The error message issued to the user when a serious error is encountered.

Send Help Center feedback