Cancel subscriptions

You can cancel subscriptions when the service instance status is one of the following:

• Online
• Modification Failed
• User Operation Failed
• Reserved
• Failed

To cancel a subscription

1. In the left pane of the Operations area, select the name of the organization whose subscription you want to cancel. The list of subscribers shown in the Users tab is the list of users who have logged in to the Marketplace Portal at least once. The list of offerings shown in the Offerings tab is the offerings that are published in the selected organization's catalogs.
2. In the Users tab, select the user whose subscription you want to cancel. Or, in the Offerings tab, select the offering whose subscription you want to cancel.
3. In the Subscriptions tab, select the subscription you want to cancel.
4. Click the gear icon and select Cancel.
5. Click Yes in the confirmation dialog.