Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Administer > Application Setup > Controlling user access and security > User roles > Change Management user role descriptions > User roles: Change Management

User roles: Change Management

The out-of-box Change Management user role descriptions use these application profiles and capability words. In order to use Change Management, you must assign the appropriate user role descriptions to your personnel. If necessary, you can modify these user role descriptions or add new ones.

User Role	Configuration Management Profile	Service Desk Profile	Incident Management Profile	Problem Management Profile	Change Management Profiles	Request Management Profiles	Service Level Management Profile	Contract Management Profile	Capability Words
Change Analyst	DEFAULT	DEFAULT	DEFAULT	DEFAULT	change analyst change change analyst tasks				partial.key change request change task problem management expedite change service desk user.favorites incident management
Change Approver	DEFAULT	DEFAULT	DEFAULT	DEFAULT	change approver				partial.key change request change task problem management expedite change service desk user.favorites incident management
Change Coordinator	DEFAULT	DEFAULT	DEFAULT	DEFAULT	change coordinator change change coordinator tasks	request reviewer			partial.key change request change task problem management expedite change service desk user.favorites incident management
Change Manager	DEFAULT	DEFAULT	DEFAULT	DEFAULT	change manager	requestor request coordinator			partial.key change request change task problem management expedite change service desk user.favorites incident management ChMAdmin OCMQ OCML
E-CAB	DEFAULT	DEFAULT	DEFAULT	DEFAULT	emergency group	DEFAULT	DEFAULT	DEFAULT	partial.key change request change task problem management expedite change service desk user.favorites incident management EditContacts data Administrator public.favorites data Administrator OCMQ OCMO OCML

Send Help Center feedback