Words and Phrases
User roles
The Service Management process can meet best practices when employees involved in the process are assigned user roles in your IT organization. For information on the Service Management organizational model of user roles for best practices, see HPE Service Manager Processes and Best Practices Guide in the related topics.
A user role is a template that combines a collection of application profiles, security roles, and capability words into a single record. Service Manager provides out-of-box user role descriptions with appropriate capability words and application profiles that define a variety of business functions or roles. By defining and assigning user role descriptions, a System Administrator can grant an operator the capability words and application profile required for a particular job.
The Service Management process consists of the following user roles:
- User roles: Service Manager Administration
- User roles: Change Management
- User roles: Configuration Management
- User roles: Incident Management
- User roles: Knowledge Management
- User roles: Problem Management
- User roles: Release Management
- User roles: Request Management
- User roles: Service Catalog
- User roles: Service Desk