Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Administer > Application Setup > Controlling user access and security > User roles > Add a user role record

Add a user role record

Applies to User Roles:

System Administrator

A user role defines a set of application profiles, capability words, and query groups that you can apply to any operator record. For example, the self-service role enables the self-service user to open, view, update, and close service requests.

To add a user role record, follow these steps:

Click System Administration > Ongoing Maintenance > User Roles.
Enter a User Role or click Search to select a role from a record list.
Add optional information to the form. If necessary, press Ctrl + H to view help for each field.
Click Add.

Note Service Manager provides an out-of-box self-service user role record.

Send Help Center feedback