Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Administer > Application Setup > Controlling user access and security > User roles > Incident Management user role descriptions > User roles: Incident Management

User roles: Incident Management

The out-of-box Incident Management user role descriptions use these application profiles and capability words. In order to use Incident Management, you must assign the appropriate user role descriptions to your personnel. If necessary, you can modify these user role descriptions or add new ones.

User Role	Configuration Management Profile	Service Desk Profile	Incident Management Profile	Problem Management Profile	Change Management Profiles	Request Management Profiles	Capability Words
operator	DEFAULT	DEFAULT	operator	DEFAULT	DEFAULT	request tech	partial.key problem management query.stored inventory management change request incident management service desk OCMQ OCML user.favorites
incident analyst	DEFAULT	DEFAULT	incident analyst	DEFAULT	DEFAULT	request reviewer	partial.key problem management query.stored inventory management change request incident management service desk OCMQ OCML user.favorites
incident coordinator	DEFAULT	DEFAULT	incident coordinator	DEFAULT	DEFAULT	request reviewer	partial.key problem management query.stored inventory management change request incident management service desk OCMQ OCML user.favorites
incident manager	DEFAULT	DEFAULT	incident manager	DEFAULT	DEFAULT	requestor	partial.key problem management query.stored inventory management change request incident management service desk IncidentAdmin OCMQ OCML user.favorites
service desk manager	DEFAULT	service desk manager	service desk manager	DEFAULT	SD agent/manager	requestor	partial.key problem management query.stored inventory management change request incident management service desk EditContacts SDAdmin OCMQ OCML user.favorites

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