Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Administer > Application Setup > Views and favorites administration > Autoformatting > Adjust the order of an new autoformatting rule

Adjust the order of an autoformatting rule

Applies to User Roles:

System Administrator

To adjust the order of an autoformatting rule, follow these steps:

From the System Navigator, click Service Desk > Interaction Queue.
From the Queue menu, select Approval to display the Approval Queue.
From the next Queue menu, select Incident to view the Incident queue.
From the View menu, select a view, such as Autoformat date view.

Note the existing autoformatting rules defined.
Click More or the More Actions icon, then Customize Current View.

The Configure View Properties wizard opens.
Click Autoformat.
Select a rule to adjust the order of and click the Move Up or Move Down button to adjust the order of the rule.

Note that the first rule in the order overrides all others in the record list.
Click Finish to return to the Incident queue.