Differences between the Windows and web clients
The web client offers the same basic features as the Windows client. Each client also has unique features.
| Feature | Windows client? | Web client? | Comment |
|---|---|---|---|
| Accessibility support | No | Yes | |
| Charts | Yes | Yes | You cannot change chart colors in the web client. The Context (right-click) menu is not available. You can use favorite properties to edit chart properties if you make the chart a favorite. |
| Collapsible Groups | No | Yes | In the web client, groups can be displayed as collapsible sections on forms. In the Windows clients, groups are expanded and cannot be collapsed by the user. |
| Computer Telephony Integration (CTI) | Yes | Yes |
The web client is not multi-threaded for CTI. Note Before the web client allows you to take a new call, it prompts you to save your work. If you do not save your work before taking the call, your work is lost. |
| Count records | Yes | Yes | Windows client: Click Count on the right side of the record list toolbar.  The Windows client displays the total number of records to the right of the Count icon. Web client: There are two ways to count records in the web client.
|
| Database administration | Yes | No | |
| Debugger | Yes | No | |
| Dynamic Data Exchange (DDE) support | Yes | Yes |
Note DDE is available in the web Client only in the CTI interface. |
| Employee self-service mode | No | Yes | A simplified interface to submit requests to Service Desk. |
| Export lists to Excel | Yes | No |
Note The web client can only export lists to text files, which you can manually import to Excel. |
| Forms designer | Yes | No | |
| Multi-platform client support | No | Yes | Use a supported web browser listed in the Service Manager product Support Matrix on the HPE Customer Support website. |
| More Actions menu | Yes | Yes | Windows client: Click the down-arrow icon in the upper right corner.  Web client: Click the More button on the detail or record list toolbar. |
| Right-clicking (to open the More Actions menu) | Yes | No | Windows client: Right-clicking in a form displays the More Actions menu for that form, and right-clicking in a record list displays the More Actions menu for that record list. Web client: Right-clicking a form or record list displayed in the web client does not open the More Actions menu. Instead, the web browser's context menu opens. |
| System tailoring | Yes | No | |
| System Definition utility | Yes | No | You must enable the Administration plug-in. |
| URL navigation | No | Yes | |
| Mandatory fields | Yes | Yes | Windows client: Indicated by a small red triangle in the upper left hand corner of the field Web client: Indicated by a red asterisk to the left of the field |
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Related concepts
Clients
Client differences: System Navigator
Client differences: the accessible and standard Web clients
Related tasks
Log on to the web client (self-service user view)
Log on to the web client (accessible views)
Log on to the web client (power user view)
Log on to the Windows client