Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Service Manager Collaboration > Working with Service Manager Collaboration > Change the presence status

Change the presence status

The statuses provided by Service Manager Collaboration are: Online, Busy, Away, and Offline. These presence statuses are pre-defined and you cannot create a custom status in HPE Service Manager Collaboration. Your presence status is set to Online once you have logged on to Service Manager. To change your presence status, click the status menu below your photo and then click another status.

Note These statuses are the aggregated presence statuses of Service Manager Collaboration and Microsoft Office Lync 2013. When you integrates Service Manager Collaboration with Office Lync 2013, the following user presence status behaviors occur:

If you log on to Service Manager and Lync at the same time, your presence status in Service Manager Collaboration is independent from that in Lync. Changing your presence status in Lync will not affect your status in Service Manager Collaboration.
If you log on to Lync only and someone is searching for you from Service Manager Collaboration, your Lync presence status is shown beside your name in the participant search result list.

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