Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Service Manager Collaboration > Working with Service Manager Collaboration > Invite participants

Invite Participants

To invite participants to contribute to a conversation, follow these steps:

Open a conversation directly or open a record that has a conversation.
Click Add Participant on the header of the conversation window to open the Participants window. HPE Service Manager Collaboration retrieves participants based on the Suggested User Fields configuration in Service Manager.

Tip For more information about how to customize the Suggested User Fields, see step 7 in Add supported record types.
Add a new participant by performing either of the following tasks:
- Select a user name or a group from the suggested participant list, and then click the Add button.
- Enter a user’s email address or a user name in the Search Participant field, select the participant from the search result, and then click the Add button.
After you invite a participant to the current conversation, the system broadcasts a message to all the other participants to identify whom is invited. Meanwhile, the invited participant receives a system message that shows the members in the current conversation.

Tip

After you integrated Service Manager Collaboration with Microsoft Office Lync, the Lync users who are currently available on Lync become searchable. You can select a Lync user from the search result and then invite him/her to a conversation.
You can view participants’ presence statuses that are shown beside the user names in the suggested participant list, the participant list, and the participant search result list.
To close the Participants window, press ESC or click anywhere outside of the participants list.