Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Configuration Management > Configuration Management user roles > Configuration Administrator

Configuration Administrator

The Configuration Administrator user role has the following responsibilities:

Based on successful implemented change, assess current Configuration Items (CIs) and adjust CI details if required.
Create new CIs if allowed and register all required information.
Label new CIs and relate CIs to contracts.
Periodically (or on request) generate status reports and distribute to stakeholders.

To execute this role, the Configuration Administrator has the following tasks available.

Note For an overview of how these tasks fit in the Configuration Management workflow, see Configuration Management user tasks.

ITIL workflow	Task
Configuration management and planning (ST 3.1)	Update Configuration Management policies Modify a configuration item (CI) type
Configuration identification (ST 3.2)	Validate a configuration creation change task Create a new model Create a new configuration item (CI)
Configuration control (ST 3.3)	Modify a configuration item Plan CI relationship changes from a change record
Configuration status accounting and reporting (ST 3.4)	Create a new configuration report Run a standard configuration report
Configuration verification and audit (ST 3.5)	None
Manage master data (ST 3.6)	Validate data sets Update a master data record Delete a master data record Check related configurations
Others	Associate a configuration item (CI) to a baseline Associate multiple configuration items (CIs) to a baseline Determine if a configuration item (CI) is in compliance with its baseline View all configuration items (CIs) out of compliance with a baseline Edit a configuration item group View the members of a configuration item group Add a business service CI record Update a business services CI record View related records for a business service CI record Create a configuration item group View associated configuration item groups View the actual state of a configuration item View scheduled maintenance for a configuration item Add a software installation model to the catalog Add a software license model to the catalog Create a software license configuration item (CI) Print a visualization diagram Launch configuration item (CI) Visualization directly from Configuration Management View the details of a configuration item (CI) in CI Visualization Expand a node group to view individual configuration items (CIs)

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