Add an Incident Management assignment group

Incident Management assignment groups specify the Incident Coordinator and Operators in the group so that when someone creates a new incident it can be assigned to the applicable group. Typically, assignment groups are organized by location and expertise. To facilitate incident response, new assignment groups can be added to the out-of-box assignment groups for Incident Management.

To add an Incident Management assignment group:

1. Click Incident Management > Configuration > Assignment Groups.

   Alternatively, you can click System Administration > Ongoing Maintenance > Groups > Assignment Groups.

2. Type the name of the group in the Assignment Group field.
3. Provide the applicable information for the remaining fields on the Group tab.
4. Click the Members tab.
5. Insert the cursor in a blank line and use the Fill button to select the operators you want to assign to the group. There is no limit to the number of operators in an assignment group. However, consider how many users should respond to an incident when you create and populate a new assignment group.
6. Click Add. 
7. Click OK.