Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Incident Management
- Incident Management user roles
- Incident Management user tasks
- Incident Management administrator tasks
- Incident Management profile privileges and views
- Assignment groups
- Incident Management environment record
- Using mass update with Incident Management record lists
- Probable cause records
- Incident Management downtime records
- Category utility
- Close multiple incident records
- Close an incident in two steps
- Suspend an incident
- Create a note
- Incident Management overview
Incident Management administrator tasks
You can access Incident Management administration from the Central Administration Utilities. A System Administrator can access the Operator record for the following information types and functions:
- User and contact information
- Application profile privileges
- Mandanten utility
Related concepts
Incident Management overview
Incident Management profile privileges and views
Assignment groups
Incident Management environment record
Categories
Views and favorites
Incident Management macro list editor
Status progression
Related tasks
Add an Incident Management profile
Edit an Incident Management profile
We welcome your comments!
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