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Incident Management profile privileges and views

The Incident Management Security Profile form enables application administrators to define profiles for Incident Management users. These profiles can be used in operator records and user role records to specify an appropriate application profile for a new user. The Incident Management Security Profile form includes information such as the rights a user has regarding an incident record. For example, a user may or may not be allowed to open, close, or update an incident record. This profile can also specify which forms a user is allowed to view.

Note: There are similar steps to create an application profile record for each HPE Service Manager application. However, you can simplify the task by creating a new role, or selecting an existing user role, to specify an application profile for all Service Manager applications.