Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Integrate > HPE Business Service Management (BSM) > BSM Business Impact Reports (BIR) > BSM Business Impact Report integration setup > Enable multi-tenancy for the BSM Business Impact Report integration

Enable multi-tenancy for the BSM Business Impact Report integration

Applies to User Roles:

System Administrator

The BSM Business Impact Report integration provides multi-tenancy support, which allows an Incident Management user to launch BSM Business Impact Report based on the UCMDB Customer ID of the user's company.

To enable multi-tenancy for this integration, you need to complete the following tasks:

Enable multi-tenancy in Service Manager.
Synchronize companies between Service Manager and UCMDB.
Synchronize companies between BSM and UCMDB.

If you have enabled multi-tenancy for the integration, when a user launches a Business Impact Report from an incident, the business impact report is displayed not only in the context of the incident's related Business Service or Affected CI, but also based on the Customer ID of the company record retrieved from the user's contact information.

Note: You can click the Find icon for a user's Contact ID field to find information about the company associated to the user.

To enable multi-tenancy in Service Manager:

Log on to Service Manager.
Go to System Administration >Base System Configuration > Miscellaneous > System Information Record.
In the General tab, select Run in Multi-Company Mode.
In the Active Integrations tab, do the following:
- Select HPE Universal CMDB.
- In the Multi-tenant UCMDB webservice URL field, type the URL to the multi-tenant UCMDB Web Service API. The URL has the following format:
  
  <UCMDB server name>:<port>/axis2/services/ucmdbManagementService
  
  Replace <UCMDB server name> with the host name of your UCMDB server, and replace <port> with the communications port your UCMDB server uses.
- In the UserId and Password fields, type the user ID and password of a UCMDB user account that has permission to access the multi-tenant UCMDB Web Service API.
Note The UCMDB webservice URL, UserID, and Password fields are not required for enabling multi-tenancy.
Log off and then log back on to Service Manager so that the configuration takes effect.

To synchronize a company between Service Manager and UCMDB:

Go to System Administration > Base System Configuration > Companies.
Open an existing company record or create a new one.
1. To open an existing company record, click Search and select the record from the list.
2. To create a new company record, type a Customer ID, Company Code, and Company Name for the new record, and then click Add.
In the Company tab, complete the following fields:
- In the Customer ID field, type a unique ID number. For example, 2.
- In the Customer Code field, type a unique code name.
- In the Show Company in Multi-Company Lists field, select Yes.
Click OK.
When prompted to confirm if you want to synchronize this company with UCMDB, select Yes.

To synchronize a company between BSM and UCMDB:

For information about how to synchronize a company between BSM and UCMDB, refer to the BSM documentation.

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