Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Integrate > Case Exchange framework > Enable Case Exchange with another system > General procedure > Add and enable a Case Exchange integration instance > Integration Instance Parameters – Attachment Handling

Integration Instance Parameters – Attachment Handling

The following table explains the fields under the Attachment Handling tab in the Integration Instance Parameters page.

All the parameters in this tab apply to inbound pull and outbound processes.

Fields	Value	Description
Activate attachment exchange	Selected/not selected.	Enable or disable attachment exchange.
Attachment REST URL	User-defined.	The REST API URL for endpoint attachments.
Unsupported File Extensions	User-defined. For example: `exe;rar;iso`.	Specify unsupported file types in the endpoint. Split multiple file types by using semicolons (;).
Timeout (s)	User-defined. Default: `20`.	This value specifies the time-out (in seconds) for each of these three attachment activities: Connect, Send, and Receive.
Size Limitation (kb)	User-defined. Default: `1024`	The endpoint limitation on the attachment size. This value is useful only when an attachment is sent to the endpoint.