Integrate > Case Exchange framework > Enable Case Exchange with another system > General procedure > Add and enable a Case Exchange integration instance > Integration Instance Parameters – Error Handling

Integration Instance Parameters – Error Handling

The following table explains the fields under the Error Handling tab in the Integration Instance Parameters page.

Fields Value Description
Activate incident creation for Errors Selected/not selected. Enable or disable the error handling feature, which can automatically create an Incident record for a failed SMIS task.
Title

User-defined.

Default: SMIS Error.

The title of the Incident records for error handling.
Assignment Group User-defined. Specify the Assignment Group of the Incident records for error handling.
Impact / Urgency User-defined.

Specify the Impact and Urgency of the Incident records for error handling.

Category User-defined. Specify the Category of the Incident records for error handling.
Area User-defined. Specify the Area of the Incident records for error handling.
Subarea User-defined. Specify the Subarea of the Incident records for error handling.
Affected Service User-defined. Specify the Affected Service of the Incident records for error handling.