Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Integrate > Service Manager integration methods and tools > Event Services > Out-of-box events > Incident Management events

Incident Management events

Event	Event type	Description
epmosmu	input	This event opens an incident from a call.
epmosmu	output	This event writes the record after an incident opens from a call.
pmc	input	This event closes an incident if filter criteria are met. It uses the same path as manually closing the operation.
pmc	output	This event writes after an incident is closed.
pmo	input	This event opens an incident if filter criteria are met. It uses the same path as manually opening the incident.
pmo	output	This event writes after an incident is opened.
pmu	input	This event updates an incident if filter criteria are met. It uses the same path as manually updating the incident.
pmu	output	This event writes after an incident is updated.

You can use event registration to view the details of each registered event, which are stored in the eventregister table.