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Integrate > Service Manager integration methods and tools > Event Services > Out-of-box events > Standard events
Standard events
HPE Service Manager event registration currently supports events enabling integration with ERP, SAP, and other external system interfaces. The events listed in the following table provide a brief description of the event.
| Standard event | Event type |
Description |
|---|---|---|
| approval | input | This event processes approvals for Request Management and Change Management. |
| approval | output | This event sends approvals for Request Management and Change Management. |
| CTSCPY (1) | output | This event to SAP uses eventmap cm3tctsc. It is a generated message to SAP to copy a CTS Transport from one system to another. |
| CTSCPY(2) | input | This event from SAP uses eventmap cm3tctsc. It processes the acknowledgment of SAP CTS Copy messages. |
| CTSIMP (1) | output | This event to SAP uses eventmap cm3tctsi. It builds a message to request a specific SAP Instance perform an Import of a given Transport. |
| CTSIMP (2) | input | This event from SAP uses eventmap cm3tctsi. It processes the Input acknowledge message from SAP regarding Import of Transport. |
| CTSIMP2 | output | This event handles scheduling of Output Import events to SAP using eventmap cm3tctsi. |
| CTSRQCLS (1) | input | This event to SAP uses eventmap cm3rcts. It sends a message to a SAP instance instructing it to release a transport. |
| CTSRQLS (2) | output | This event from SAP uses eventmap cm3rcts. It is a message received message from SAP acknowledging a transport release. |
| CTSRQOPN (1) | output | This system event sent to SAP uses the cm3rcts eventmap. It sends a message to a SAP instance instructing it to open a SAP Transport Request with specific HPE Service Manager-supplied data. |
| CTSRQOPN (2) | input | This event from SAP uses eventmap cm3rcts. It is a received message from SAP acknowledging Transport Request creation. It closes the first phase of the Change and updates fields with data returned from SAP. |
| CTSRQOPN (3) | input | This input event from SAP uses eventmap cm3rctso. It is a received message from SAP sent when a Transport Request opens on the SAP side without first opening within HPE Service Manager. It causes a Change to open within HPE Service Manager with data received from SAP. |
| CTSRQUPD (1) | output | This event to SAP uses eventmap cm3rcts. It sends a message to a SAP Instance to update specific Transport Request data elements. |
| CTSRQUPD (2) | input | This is an Input event from SAP. It uses eventmap cm3rcts. It is a received message from SAP sent when a Transport Request has been updated on the SAP side. It is either an acknowledgment of a HPE Service Manager originated request or a notification of a SAP originated action. |
| CTSTKCLS (1) | output | This event to SAP uses eventmap cm3tcts. It sends a message to SAP to close a Transport Task within SAP. |
| CTSTKCLS (2) | input | This event from SAP uses eventmap cm3tcts. It is a received message from SAP that a Transport Task closed on the SAP side. It is either an acknowledgment of a HPE Service Manager-originated request or a notification on a SAP-originated action. |
| CTSTKOPN (1) | output | This is event to SAP uses eventmap cm3tcts. It sends a message to SAP indicating that a Transport Task opened within SAP. |
| CTSTKOPN (2) | input | This event from SAP uses eventmap cm3tcts. It is an acknowledgment message from SAP indicating that a Transport Task closed on the SAP side. |
| CTSTKOPN (3) | input | This event from SAP uses eventmap cm3tctso. This message indicates that a Transport Task opened on the SAP side within the Change Management application using data supplied from the SAP system. |
| CTSTKUPD (1) | output | This event to SAP uses eventmap cm3tcts. It is sent from HPE Service Manager to SAP to update a Transport Task on the SAP side to match changes on the HPE Service Manager side. |
| CTSTKUPD (2) | input | This event from SAP uses eventmap cm3tcts. It is a message received from SAP when a Transport Task update on the SAP side. It can either be an acknowledgment of a HPE Service Manager- originated update or notification of a SAP-originated update. |
| dbadd | input | This adds an item to a specified HPE Service Manager file when you satisfy the filter criteria. It updates the file if the item already exists. |
| dbdel | input | This deletes an item from a specified HPE Service Manager file if the filter criteria are satisfied. |
| dbupd | input | This updates an item to a specified HPE Service Manager file when you satisfy the filter criteria. |
| output | This is the standard interface to convert HPE Service Manager mail to standard e-mail format. | |
| input | This is the standard interface to receive external e-mail and convert to HPE Service Manager mail. | |
| epmc | input | This event uses the problem close map to initiate the problem close process associated with the Get-It interface. |
| epmc | output | This event uses the problem close map to initiate the problem open process associated with the Get-It interface. |
| epmo | input | This event uses the problem open map to write that the problem opened in association with the Get-It interface. |
| epmo | output | This event uses the problem open map to initiate the problem open process associated with the Get-It interface. |
| epmu | input | This event uses the problem open map to initiate the problem update process associated with the Get-It interface. |
| epmu | output | This event uses the problem update map to write that the problem updated in association with the Get-It interface. |
| ERPHR (1) | input | This event establishes contact with the ERP system using eventmap contactserp. |
| ERPHR (2) | output | This event uses eventmap contactserp. |
| ERPSTATES (1) | input | This event determines the state of the ERP system using eventmap stateerp. |
| ERPSTATES (2) | input | This event uses eventmap stateerp. |
| gie | input | Both Asset Manager and HPE Service Manager use the Generic Input Event (GIE). |
| HotNews | output | HotNews defines an eventout type of HotNews. |
| opera | input | This event adds or updates a new user to HPE Service Manager if filter criteria are satisfied. |
| operd | input | This event deletes a user from HPE Service Manager if filter criteria are satisfied. |
| operu | input | This event updates items specified in a HPE Service Manager file if filter criteria are satisfied. |
| page | output | This event registration allows HPE Service Manager to create eventout records with the evtype=page. |
| pageclose | input | This event uses a condition statement (evfiends in $axces)#"pm". |
| pageresp | input | This event updates an incident with an acknowledgment or message received as response to a page. It uses a condition statement (evfiends in $axces)#"pm". |
| pcsoftware | input | This event allows desktop inventory products to update HPE Service Manager. |
| PSSDELETE | input | This event deletes selected records from a HPE Service Manager file. |
| SALESQUOTE | input | This event moves an eventin record to the eventout file and changes the evtype. |
| SAPGRT | output | This goods receipt Output event calls no application. It submits receipt notification to SAP system for processing. |
| SAPGRT | input | This goods receipt event calls submits receipt notification to SAP system for processing. |
| SAPGTE | input | This event updates existing line items. |
| SAPHR (1) | input | Event processing edits to contact file originating in HPE Service Manager, routed through SAP, and returned to HPE Service Manager. |
| SAPHR (2) | output | This event routes contact file changes to SAP. |
| SAPHRMD | input | This event processes SAP-originating contacts file changes. |
| SAPORD | input | This sales order event from SAP breaks events into appropriate constituent parts. |
| SAPORD | output | This sales order event to SAP calls no application. It routes order information to SAP for processing. |
| sapordl (1) | output | This event routes order information to SAP for processing. |
| sapordl (2) | input | This event routes order information to SAP for processing. |
| SAPORDQ | input | This is the header component of the SAPORD event. |
| SAPQTE | input | This sales quote event from SAP breaks events into constituent parts. |
| SAPQTE | output | This sales quote event from HPE Service Manager calls no routine. |
| sapqtel (1) | output | This event is the Output quote line item component of the SAPQTE event. It uses this registration to identify which eventmap to use for message formatting. |
| sapqtel (2) | input | This event is the detail portion of the SAPQTE event. |
| SAPQTEQ | input | This is the header component of the SAPQTE sales quote. |
| saprecl (1) | output | This event is the output goods receipt line item component of the SAPQTE event. It uses this registration to identify which eventmap to use for message formatting. |
| SAPREQ | input | This purchase requisition event is from SAP. |
| SAPREQ | output | This purchase requisition event from HPE Service Manager calls no application. |
| sapreql (1) | output | This event is the output request line item component of SAPREQ. It uses this registration to identify which eventmap to use for message formatting. |
| sapreql (2) | input | This event is the detail portion of the SAPREQ event. |
| SAPREQO | input | This event is a SAPREQ component from SAP. |
| ScAcBrand | input | This event allows HPE Service Manager and Asset Manager to integrate data from the HPE Service Manager vendor file to the corresponding Asset Manager file. |
| ScAcCompany | input | This event allows HPE Service Manager and Asset Manager to integrate data from the HPE Service Manager company file to the corresponding Asset Manager file. |
| ScAcContacts | input | This event allows HPE Service Manager and Asset Manager to integrate data from the HPE Service Manager contacts file to the corresponding Asset Manager file. |
| ScAcDept | input | This event allows HPE Service Manager and Asset Manager to integrate data from the HPE Service Manager department file to the corresponding Asset Manager file. |
| ScAcDevice | input | This event allows HPE Service Manager and Asset Manager to integrate data from the HPE Service Manager device file to the corresponding Asset Manager file. |
| ScAcLocation | input | This event allows HPE Service Manager and Asset Manager to integrate data from the HPE Service Manager location file to the corresponding Asset Manager file. |
| ScAcModel | input | This event allows HPE Service Manager and Asset Manager to integrate data from the HPE Service Manager model file to the corresponding Asset Manager file. |
| ScAcModelBundle | input | This event allows HPE Service Manager and Asset Manager to integrate data from the HPE Service Manager model file to the corresponding Asset Manager file. |
| ScAcModelVendor | input | This event allows HPE Service Manager and Asset Manager to integrate data from the HPE Service Manager modelvendor file to the corresponding Asset Manager file. |
| ScAcVendor | input | This event allows HPE Service Manager and Asset Manager to integrate data from the HPE Service Manager vendor file to the corresponding Asset Manager file. |
| ScAcVendorBACK | input | This event allows HPE Service Manager and Asset Manager to integrate data from the HPE Service Manager vendor file to the corresponding Asset Manager file. |
| submit | output | This event submits a job for processing. |
| sysbull | input | This event adds a new System Bulletin to HPE Service Manager if filter criteria are satisfied. |
You can use event registration to view the details of each registered event, which are stored in the eventregister table.