Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Knowledge Management > Knowledge Management overview > Knowledge Management profiles > KCS I profile

KCS I profile

The KCS I profile in the out-of-box system allows you to perform the following tasks:

Contribute new knowledge documents
Suggest a document category or categories for approval
Save draft versions of the knowledge document
View unapproved working-copy documents

A user with a KCS I profile is sometimes known as a document submitter or contributor. A KCS I can view documents approved for internal and external use.

The KCS I capabilities apply to the knowledge document categories associated with the KCS I profile and knowledge group in which the user is a member. The three-way profile-to-group-to-category mapping is defined under the Permissions tab of the Category Details form.

The Knowledge Management administrator creates a KCS I contributor knowledge group and then associates the knowledge group with a KCS I profile and document category. The users in the knowledge group can contribute documents to that category and to the subcategories below that category.

For example, in the out-of-box sample data, the KM 1 operator has a KCS I profile and is a member of the KCS I KM Group. The profile-to-group-to-category mapping is KCS I (profile)-to-KCS I for KM Group (group)-to-Knowledge Management (category).

The category hierarchy in the out-of-box sample data is:

Service Manager
	Knowledge Management	Knowledge-Centered Support (KCS)
		.Document Maintenance and Lifecycle

The KM 1 operator, as a member of the KCS I for KM Group, can contribute knowledge documents to the Knowledge Management category and to the sub-categories below it. Those are Knowledge-Centered Support (KCS) and Document Maintenance and Lifecycle. The KM 1 operator cannot contribute documents to the Service Manager category. Also, the KM 1 operator cannot view documents in the Service Manager category.

Send Help Center feedback