Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Knowledge Management > Knowledge Management overview > Knowledge Management profiles > KCS II profile

KCS II profile

The KCS II profile in the out-of-box system allows you to do all of tasks a KCS I profile can do and also the following tasks:

Publish immediately internal knowledge documents
Retire and unretire knowledge documents
Delete retired knowledge documents
View and delete feedback for a knowledge document
Edit and review knowledge documents in the Pending Documents queue
Assign documents for editing and reviewing
Edit published documents in place without sending them to workflow
View adaptive learning data when adaptive learning is enabled in the system

A user with a KCS II profile may also be assigned as a document owner or editor of a document in the document workflow.

The KCS II capabilities apply to the knowledge document categories associated with the KCS II profile and knowledge group in which the user is a member. The three-way profile-to-group-to-category mapping is defined under the Permissions tab of the Category Details form.

Similar to the KCS I profile, the Knowledge Management administrator creates a KCS II knowledge group and then associates the knowledge group with a KCS II profile and document category. The users in the knowledge group can contribute, review, and edit documents to that category and to the sub-categories below that category. With a KCS II profile, you can also publish documents for internal access for that category and the sub-categories below that category.

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