Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Knowledge Management > Knowledge Management overview > Knowledge Management profiles > KM ADMIN profile

KM ADMIN profile

The KM ADMIN profile in the out-of-box system allows you to do all the tasks that a KCS I, KCS II, or KCS III profile can do. With the KM ADMIN profile, you can also perform these tasks without specific permissions in the document categories. A KM ADMIN user can perform the following tasks:

Search, view, retire, unretire, and delete documents in any document category
Author knowledge documents, contribute knowledge documents, edit published documents without placing them in workflow, and publish documents internally and externally
Assign documents for editing and reviewing when adaptive learning is enabled in the system

Note The KM ADMIN profile is unlike all other out-of-box Knowledge Management profiles, because the KM ADMIN profile is not assigned in the Category Details form.

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