Close a change task

After a task is complete, the person listed in the Assignee field of the task record can close the task.

To close a task, follow these steps:

  1. Click Change Management > Tasks > Task Queue. The Change Task queue opens.
  2. Choose one of the following task queues from the View list:

    • All Open Change Tasks
    • Open Change Tasks Assigned to Me
  3. Change Management displays the selected task queue. Click the task record you want to close to view its detail.
  4. Click Close Task.
  5. Enter the Actual Start and Actual End dates.
  6. Select the appropriate Closure Code.
  7. Add any relevant comments in the Closure Comments field.
  8. Click OK.