Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Change Management > Change Management overview > Managing categories and phases > Viewing and editing graphic workflows

Viewing and editing graphic workflows

The default Category form displays a graphic workflow of the predefined phases associated with a category record. You can use the following techniques to view the workflow:

Click plus sign (+) to expand the view of any multi-step phase
Click minus sign (-) to collapse the view of any multi-step phase
Click the phase graphic to view the phase record information, and then update and save changes to the phase record before returning to the graphic workflow view
Click the Approval box to view the Approval Definition form if the phase requires approval

Note An Administrator can customize the category and phase definitions to fit business requirements. If you add or remove phases from the category, or make changes to any related phases, approvals, or tasks, you must save the change and navigate to the workflow view again to view. Changes to the category and phase definitions appear when you view the Workflow section after saving.

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