Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Incident Management > Incident Management user tasks > Miscellaneous tasks > Access Incident Management views

Access Incident Management views

Applies to User Roles:

Incident Analyst

Incident Coordinator

Incident Manager

Incident Management views contained in the Favorites and Dashboards navigation pane enable you to easily and quickly access specific types of records. When the database changes, the dashboard contents change to reflect current activity.

To view your favorites, click Favorites and Dashboards > Incident Management. HPE Service Manager provides the following default Incident Management views:

(1) Monitor OLA-UC Incident - Breached
(2) Monitor OLA-UC Incident - Breach within 1 hour
(3) Monitor OLA-UC Incident - Breach within 4 hours
(4) Monitor OLA-UC Incident - Breach within 1 day
All Open Incidents
Incidents by Assignment Group
Open Incidents Assigned to Me
Open Incidents I Own

Note: The Monitor OLA-UC breached views contain incident records that measure the performance of individual support groups and applicable vendors. The records that are close to breaching an agreement or that already have breached an agreement can be seen in these views.

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