Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Problem Management > Problem Management administrator tasks > Error Control phases > Add an Error Control phase

Add an Error Control phase

Applies to User Roles:

System Administrator>

An Error Control phase is a predefined activity in the workflow of a known error record. The out-of-box phases enable you to follow the Information Technology Infrastructure Library (ITIL) workflow. An administrator can customize these phases or define new categories with unique phases to meet business objectives.

To add an Error Control phase:

Click Problem Management > Administration > Error Control Phases.
Use search or advanced search to find one or more records. A list of Error Control phases is displayed. You can customize these phases by adding a new phase, deleting a phase, or editing an existing phase.
Open a blank search form to add a new Known Error Control phase record. When you are done adding the information to create the new record, click Add.
Enter the following information to create the new Known Error Control phase record.
- Type a phase Name.
- Type a phase Description.
- Type the name of the Form to associate with this phase.
- From the Controls tab, type false to override the default value of true in these fields:
  - Update
  - Close
  - Reopen
  - Open Tasks
  - Open RFC
- To specify when HPE Service Manager should automatically post information to the Knowledge Base, type true or false in these fields:
  - On Open
  - On Update
  - On Close/Next Phase
- Check the Move to next phase when all related changes are closed? box if the Error Control phase should advance to the next phase when all related changes are closed.
- Select the Alerts tab to specify the name of one or more alerts that trigger when this phase occurs.
Click Add. A message displays, stating that a known error phase record has been added.
Click OK.

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