Problem Management administration
Problem Management administrators can configure the Problem Management environment, add users, assign profiles, and ensure that individual users have rights that are appropriate for their roles. For example, some users may not have the rights to close problem or known error records. Administrators can also define or change the Problem Management workflow by creating new workflow categories and customizing the phases within each category.
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Related concepts
Problem Management overview
Alerts
Problem Management Environment record
Problem Management categories
Problem Control phases
Error Control phases
Status progression
Views and favorites
Problem Management users
Problem Management profiles
Problem Management assignment groups
Problem Management Macro List Editor
Problem Management tables
Problem Management link records
Problem Management and Service Level Management