Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Problem Management > Problem Management administrator tasks > Problem Management Environment record > Configure the Problem Management environment

Configure the Problem Management environment

Applies to User Roles:

System Administrator>

The Problem Management Environment record defines options that enable or disable Problem Management application functionality for all Problem Management users. By default, the Problem Management Environment record has default out-of-box settings. However, you can configure these settings to meet your business needs.

To configure the Problem Management environment settings:

Click System Administration > Ongoing Maintenance > Environment Records > Problem Management Environment.
Select new options or clear default options. Your changes redefine the Problem Management environment for all users.
When you have finished making your changes, click Save.
Click OK.

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