Problem Management Environment record

The Problem Management Environment record defines options that enable or disable Problem Management application functionality for all Problem Management users. By default, the Environment record has these out-of-box settings:

• Access Problem Management without an operator record.
• Use the Operator's full name instead of their login name.
• Enable past journal updates to appear on the Activities section of a problem record.
• Track operator time.
• Automatically post problem information as a solution candidate in the Knowledge Base.
• Use the default Problem Management category.
• Use a combination of the parent problem number plus a unique task number as the Task Number Control. If you choose a unique number, it can contain a maximum of six digits.

By default, these settings are off:

• Delay assigning a problem number.
• Specify how many related incidents can occur before a notification triggers with the Related incident Threshold.
• Specify the elapsed time to occur between additional notifications with a Threshold Interval.

Select or clear options to change the way users access Problem Management.