Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Problem Management user tasks
Problem resolution
When the Problem Management investigation and diagnosis phase has identified the root cause of an incident, the problem resolution phase starts. The problem resolution phase includes known error activities, from creating to finding a solution for a known error.
The known error processes are as follows:
- Known error logging and categorization (SO4.4)
- Known error investigation (SO4.5)
- Known error solution acceptance (SO4.6)
- Known error resolution (SO4.7)
To read about the details of these processes, see the HPE Service Manager Processes and Best Practices Guide linked to in the related topics.
Related concepts
Problem Management overview
Problem Management workflows and user tasks
Related references
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