Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Problem Management > Problem Management user tasks > Associating incidents and changes with problems

Associating incidents and changes with problems

Problem, change, and incident records can be interrelated. HPE Service Manager enables you to create new problem or incident records from existing problem records. It automatically links the problems back to related incidents or changes, and populates a new record with shared information.

Problem Management populates the problem record only once. Thereafter, you can add or change any imported data in the problem record as you associate other incident records. If there are new incidents that also relate to the problem, you can record them manually in the problem record.

Because of the relationship among problems, changes, and incidents, all existing problem, change, and incident records offer options to Open, View, or Associate the current record with other problem, change, and incident records.

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