Request Management User Profile

Administrators assign user access privileges to enable Service Desk operators and others to use integrated Request Management functionality. The administrator often assigns these privileges by creating a user role and assigning that role to a group of users.

A typical user role would be Service Desk Agent. This role has indirect Request Management access. The typical privileges assigned to a user role would be requestor.

A Request Management user also has a profile that specifies security rights and approval groups.

The user profile controls the Request Management function access for users. The system administrator can assign the standard profile to a user, or establish user access with a unique profile.

The system administrator can specify user access for each of the three functional areas of Request Management or use one profile for access to all. If an operator has two profiles (such as one for the Quote area and another for All areas), the specific area profile takes precedence and overrides the All areas profile.

Generally, the standard user has minimal direct access to Request Management. This user has limited data views and limited options within the application. It is best to begin with a more restricted system and expand the options over time, rather than provide an open system and rescind permissions and accessibility to the product options at a later time.