Events

Events are system occurrences triggered by the creation or update of quotes, orders, and line items. The following are some examples.

  • Opening a quote
  • Approving a quote
  • Changing the dollar amount of an order

You can use events to trigger special processing, such as alerts and messages. When these specific activities occur, Request Management sends mail messages to users, as part of the default processing. You can run other customized routines for particular events.

Several default events are included with Request Management. Others may be added, according to your business needs (for example, activities or conditions that need to be checked or unique events warranting notification).

When an Alert Condition evaluates to true, Request Management treats it as an event, and notifications are sent for this alert condition.