Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Request Management > Request Management administrator tasks > Alerts, events, and messages > Events > Event names and definitions

Event names and definitions

Request Management includes several predefined system events. You can define additional events as needed. The following partial record list shows some of the most commonly used predefined system events, and to which Request Management areas they apply.

Commonly Used Predefined System Events

The following table describes predefined system events.

Events	Area
alerts recalc	o (orders)
alerts recalc	q (quotes)
alerts reset	o
alerts reset	q
approval	o
approval	q
approval reeval	o
approval reeval	q
approval reset	o
approval reset	q
approved	o
approved	q
close category change	o
close - category change	q
close - partial received	l (line items)

Default List of System Event Names and Definitions

The following is the default list of system event names and definitions. (Some apply to certain areas, and others apply to all areas.)

Event Name	Description
alerts recalc	The quote or order’s alerts have been recalculated.
alerts reset	The quote or order’s alerts have been reset.
approval	An operator has approved one of the approval requirements of an item.
approval reeval	The approval requirements of a quote/order have been reevaluated.
approval reset	The approval requirements of a quote/order have been reset.
approved	All approval requirements for an item have been approved.
close - category change	The category of a quote/order has been manually changed.
close - partially received	A line item has been closed, but not all of the ordered quantities have been received.
close - phase change	The phase of an item has been closed due to a manual phase change.
close -- received	A line item has been fully received; or, all of the line items of an order have been fully received.
close final	The final phase of an item is complete. The item is closed.
close phase	An intermediary phase of an item is complete, but the item is still open.
copy&open	An item (quote, order, or line item) has been copied to a new item.
disapproval	One of an item’s approval requirements has been denied.
disapproved	The quote/order is denied based on the Approval Status rules.
drop avail	A line item has been manually dropped from the available to order status.
due date notice	This contains sample system data.
gen order delayed	The background generate orders process has been delayed due to a posting process that has not yet completed. The generate orders schedule record has been updated to run at its next normally scheduled time.
late notice	This contains sample system data.
mark avail	A line item has been made available for order processing.
open	An item has been opened.
open next	The next phase of an item has been opened.
open next - category change	A new phase has been started due to a manual category change.
open next - phase change	The next phase has been started due to a manual phase change.
pending vendor - select	A line item is pending the selection/assignment of a vendor and cannot be processed until the vendor is assigned.
post bg - error	The line item that was targeted for posting could not be found.
post bg - excessive resched	A background posting schedule record has been rescheduled more than three times.
post bg - process error	During background posting of line item data, an unknown processing error occurred.
post bg - quote not found	During background posting, the parent quote could not be found; no data was posted.
post bg - rescheduled	The parent quote/order could not be locked.
posting not complete	When quantity > 0, and Received + BO’d + Cancel + Returned = 0 (the fields on ocml.receive.post format)
reeval	For approvals or alerts.
reopen	A closed item has been reopened.
reset	For approvals and alerts.
shortage	The OCM Order Create background processor attempted to process a quote line item; there is insufficient available inventory to satisfy the requirement of the line item. There are no open orders for this Part.
sap order pricing	SAP associates and verifies prices for individual items to be ordered.
sap purchase req	SAP processed Service Manager request and queries for items available to order.
sap quote pricing	SAP associates prices with items that are displayed on the Service Manager quote.
unapproval	An operator has retracted one of the approval requirements of an item.
update	An item has been updated.
waiting	The OCM Order Create Background processor attempted to process a quote line item; there is insufficient available inventory, but there is already an outstanding order for the Part. Waiting on receipt of item.

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