Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Request Management > Request Management overview > Approvals in Request Management > Setting up approvals

Setting up approvals

Setting up approval authorities and requirements involves several components: Security and Access, Phase definitions, and Catalog features.

In order for operators to have approval authority in Request Management, their operator records must include capability words in the operator record that indicate Request Management access, such as SysAdmin, OCMAdmin, OCMO. Configuring this is explained in Security and Access.

Within Request Management, the user must be included in the membership of a designated approval group, in the ocmgroups file. See Approval groups for more information.

The user’s authority within Request Management must be defined in the designated Request Management profile, the ocmprofile record specified in the operator record. This includes:

A list of the approval groups for which the user can issue approvals.
Approval capabilities defined on the various check box tabs of the ocmprofile form. See Security and Access for configuration information.
The approval groups for which this user has approval authority must be included in the definition of the approval that is required for the request or order.
Approval requirements are defined on the Phase definition control (ocmoptions) or catalog part record control.
Approval Definition (ApprovalDef) records must be defined according to the Phase definition approval group requirements. An approval definition record must exist for any group defined as the approval group of a particular Phase definition. See Approval definitions for more information.

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