Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Request Management > Request Management overview > Approvals in Request Management > Approval classes

Approval classes

Approval classes are used to send approval actions into Request Management. The structure of their event strings is as follows.

Sequence	Description
1	File name of the object to be acted upon. ocmq = quotes ocmo = orders
2	Number of the object to be acted upon.
3	Group for which the operator has rights to approve orders. If left blank, operator has rights to all groups.
4	Action taken, indicating whether approve, retract, or deny.
5	Date and time approval was sent. Mapped data fields containing changes to the record. Processed along with the approval.
6	Identification of the operator who is executing this approval. The approval happens in this operator’s security context.