Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Request Management > Request Management overview > Approvals in Request Management > Approval definitions > Access approval definitions

Access approval definitions

Applies to User Roles:

Request Administrator

System Administrator

An approval definition record defines the basics of an approval requirement. The approval condition for each requirement can be based on any field in the source record, such as cost and category.

To access approval definitions:

Click Request Management > Maintenance > Supporting Files > Approval Definitions.
Add optional search criteria, and then click Search.

A record list of current approval definition records opens.
Click a record to open it.
- Click Next or Previous to scroll through the list of records and see the specifics for each record.
- Click Back to go back to the search screen.
- Click Delete to delete a record.
- Click Save if you make any changes.
To add a new record, do the following:
1. In the Name field, clear the name of the current record and type a unique new name for this new record.
2. Add or change information on the form to set up the new approval definition record. For example, type an Approval Description and set the Approval Type.
3. Click Add to add the new record.
  Caution: When you are adding a new record from an existing record, make sure you do not click Save. Doing so will replace the existing record with the new record you are attempting to add.

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