Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Request Management > Request Management administrator tasks > Request Management User Profile > Edit a profile

Edit a profile

Applies to User Roles:

System Administrator

As the System Administrator, you can edit Request Management profiles. You can edit settings, such as the basic options, alert options, and approval options.

Note: You must set profile privileges separately for each record type.

To update a Request Management profile record:

Click System Administration > Ongoing Maintenance > Profiles > Request Management Profiles.
Add optional search criteria, and then click Search.

A list of profile records opens.
Select a record from the list.
Review the restrictions for that profile and determine the exact restrictions or permissions you wish to enable for the user. Add or change the applicable information on the form.
When you are finished with your updates, click Save.
Click OK.

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